Privacy Policy

Last updated: November 10, 2026

Snipee is made by Wonder Mera, LLC (“Snipee”, “we”), which is responsible for the information described here. In short: what you capture stays on your Mac, Snipee has no analytics or tracking, and it sends nothing anywhere except what is needed to check a license and to keep itself up to date.

What stays on your Mac

• Your captures (pictures, videos, and the marks and edits you make) are saved in the folder you choose and are never sent anywhere by Snipee.
• Text recognition is done on your Mac, by macOS.
• The microphone is used only while you record a video with the microphone turned on.
• Logs. Snipee keeps a short log of what it did and what went wrong, in ~/Library/Logs/Snipee, for this run and the one before. It never records what you capture. It leaves your Mac only if you choose to export diagnostics and send them to us yourself.

What Snipee sends, and to whom

Snipee connects to the internet for two purposes only, and only to our own services.

To check a license bought on snipee.app, with our own license service at license.snipee.app, which runs on Cloudflare. It passes each request on to Polar (polar.sh), which issues the license keys, and answers Snipee from Polar’s answer. When you activate a license on a computer, Snipee sends:

• your license key;
• a code for your computer, made by scrambling the computer’s hardware identifier together with a value of Snipee’s own, so that the identifier itself cannot be recovered from it; it lets the license service tell your two computers apart;
• your computer’s name, as set in System Settings, so that you can tell your computers apart on your customer page;
• the version of Snipee.

The license service gives that computer an activation identifier in return. When Snipee checks the license, it sends your license key, that activation identifier and the code for your computer. When you release a computer, it sends your license key and that activation identifier. With each of these requests Snipee also gives its own name and version (such as “Snipee/1.0.0”) and asks for the answer in English, and says nothing else about your computer or you. Our license service keeps no log of these requests and nothing that is in them. It runs on Cloudflare, which sees your IP address, as with any connection, and which, to protect the service from abuse, may keep a record of a request that trips one of its security or rate-limiting rules (such as its IP address, the address asked and the name and version of the app that asked), under Cloudflare’s privacy policy.

Polar’s answer includes details of the purchase. Our license service passes on to Snipee only whether the license is valid, which version it covers, how many computers it allows and when it was bought, and keeps none of it.

To keep itself up to date (the edition from snipee.app only): unless you turn it off in Settings, Snipee asks download.snipee.app whether there is a newer version, and downloads it from there. It sends nothing but the names and versions of Snipee and of Sparkle, the updater it uses (and, as any connection does, your IP address); the system profile Sparkle can send is switched off. Updates are checked against our signature before they are installed.

Buying

When you buy on snipee.app, Polar collects your name, email address, billing details and payment, as the merchant of record. Their use of it is described in Polar’s privacy policy. We can see your name, email address, country and orders, including your answer, if you choose to tell us at checkout how you heard about Snipee. We use these to send you your license, answer you, and process refunds, and the answer to learn which ways of telling people about Snipee work. We do not see your full card number. Polar decides how it uses that information for the sale, payment, tax and fraud checks, under its own privacy policy. It also keeps your license key and the computers activated on it, for us.

This website

snipee.app uses no cookies, no analytics and no code from anyone else. Like any website, the server that delivers it may note your IP address, the page asked for and the time, for security, and keeps them for up to 31 days.

What we do not do

We do not sell or share your personal information, show you advertising, or track you across apps or websites. We do not use your captures for anything.

Why we use it

• Your license key, activation identifier, the code for your computer and the version of Snipee: to activate, check and release your license under the License Agreement. Grounds: our contract with you.
• Your computer’s name: so that you can tell your computers apart on your customer page. Grounds: our legitimate interest in making that page useful to you.
• IP addresses, and the app’s name and version: to deliver updates and to protect Snipee and our services from abuse. Grounds: our legitimate interest in keeping them secure.
• Your name, email address, country and orders, and what you write to us: to send your license, answer you, and handle refunds and disputes. Grounds: our contract with you, and our legitimate interest in settling disputes.
• Your answer, if you choose to tell us at checkout how you heard about Snipee: to learn which ways of telling people about Snipee work. Grounds: our legitimate interest in knowing that. You don’t have to answer.
• Records of purchases: to keep accounts as tax law requires. Grounds: our legitimate interest in obeying the law we are under.

Where it is handled

We are in the United States. Polar, Cloudflare and Google, which hosts our email, may handle your information in the US and elsewhere. Cloudflare relies on its certification under the EU-U.S. Data Privacy Framework, with its UK and Swiss extensions, and on standard contractual clauses. Polar’s data processing terms with us use the European Commission’s standard contractual clauses and the UK’s addendum to them.

How long we keep it

• A license and its computers: for as long as the license exists. A computer you release is taken off the license.
• Security records on our servers: up to 31 days.
• What you write to us: for as long as needed to help you.
• Records of purchases: as long as tax and accounting law requires.

Decisions made automatically

Snipee follows the License Agreement on its own: when the 14-day trial ends, new captures and edits need a license; a third computer is refused until you release one; and a computer that has not connected for 30 days makes no new captures or edits until it does. Nothing else about you is decided automatically, and you are not profiled. If you think one of these decisions is wrong, write to us: a person will look at it.

Your rights

• You can ask us for a copy of what we hold about you, and to correct it, delete it, limit what we do with it, or give you what you gave us in a file you can take elsewhere. Write to support@snipee.app; we answer within a month. Records of purchases may have to be kept for tax and accounting purposes.
• You do not have to give us anything to try Snipee. To use a license, Snipee must send your license key and the code for your computer; without them it stays a trial. To buy, Polar needs your name, email address and payment details.
• Your right to object. Where we rely on our legitimate interests, you can object at any time, on grounds relating to your situation. We then stop, unless we have compelling reasons to go on or need the information for a legal claim. You can also turn update checks off in Settings.
• If you are unhappy with how we handle your information, write to us: we confirm we have your complaint within 30 days and tell you what we did. You can also complain to the data protection authority where you live or work.
• Snipee is not directed at children under 13.

Changes

If this policy changes, the new version will be posted on snipee.app, with the date at the top showing when.

Questions: support@snipee.app. Our postal address is available on request.